Reliability & Observability
Baseline: the system does not fail without you knowing. You see everything.
Ideal if
You do not know what is happening in the system; incidents feel like chaos.
What you get
- Incidents stop being surprises
- Clients get SLAs and reporting
- The team knows what to do when things fail
- You trim infrastructure spend
Scope snapshot
- System monitoring (metrics, logs, traces — full observability)
- Alerting and proactive response to anomalies
- Defining and managing SLI, SLO, SLA
- Full incident response lifecycle
- Load testing and stress testing